Properly setting up Alarm is essential to efficient use of the system. Chapters include: Installing Alarm, Networking, Setup Wizard Including: Company Header, Security Administration, General Ledger, System Defaults, User-Definable Fields, Tax Table, Employee Profiles, Invoice Categories, Recurring Charges Master Table.

Learn all aspects of customer searches and data entry, including a full review of all customer information fields. Chapters Include: Searching for Customers, Customer Main screens, Changing account numbers, Recurring Charges, Financial History overview, Service History overview, Support Notes, Contact List, Document Images, Equipment Installed, Mailings, Zone List, Alarm History Log.

Streamline your entire service department with the proper understanding of service features within Alarm. Chapters covered include Service Tickets, Appointment Calendar, Technician Timecards, Serviced Items, Generate Invoice from Ticket, Printing Tickets, emailing tickets with eService, Inventory Management, Purchase Orders.

Review of all financial aspects of Alarm. Chapters include Invoice Searches, Create Product Invoices, Print Invoice Options, Create Purchase Orders from Invoice, Changing Invoice Date, Recurring Billing Process, Statements, Posting Payments, Quickpay Feature, Posting Credits.

Insightful tips on using these often overlooked but important sections of Alarm including:
Customer Inquiry/Mail Merge, Management Reports, Financial Reports, Utilities, Daily Reminders, File Repair, Additional Utilities, Rolodex, Knowledgebase, Backup, Archive, Whiteboard program, ODBC Capabilities.