• Managers

• Field Technicians

• Sales Representatives

• Telecommuters

Any mobile employee can benefit from PocketTech. With the Instant-On feature of handheld PDA’s, looking up a customer’s account can be done within seconds. Customers can be searched by a variety of fields, including:

• Customer Name and Address

• Account Number

• Reference (ie: Central Station) Account Number

• Telephone Number

• Contact Names

PocketTech contains a wealth of customer information required by your mobile workforce to review customer accounts while out in the field. Customer data within PocketTech includes:

• Customer Name, Address and Phone Numbers
  
• Contact Information

• Emergency Contact List (for Security Professionals)
  
• Invoice History (View Only)

• Contract Expiration Dates
  
• Account Restrictions
  
• Site Directions and standing Service Instructions
  
• Customer Labor Codes
  
• 20 User-Definable Fields (synchronized with Alarm’s customer user-definable fields)
  
• Customer Installed Equipment
  
• Customer Zones (for Security Professionals)
  
• Customer Support Log
  
• Service Tickets (History and Scheduled) and Timecards
  
• Inventory

The synchronization capabilities of PocketTech provide a flexible and secure platform to ensure only authorized personnel have access to PocketTech. The Synchronization program is password protected and can only be accessed by a Supervisor (as defined within the security of Alarm). Each license of PocketTech includes a User Profile that determines how that user will receive and synchronize data between PocketTech and Alarm, thereby ensuring only the appropriate amount of data is transferred to each user’s PDA. Each User Profile:

• Must match the registered profile on the individual PDA for security control

• Can be selected for PC To PDA, PDA To PC, or Bi-Directional Synchronization

• Can limit customer data to just those customers that User is assigned to work on that day or for the next several upcoming days (perfect for field technicians)

• Can extract customer’s within an account number range, name range or zip code range

• Can select/unselect Support Log, Equipment List, Zone List and Contact List Export

• Can be setup to handle Conflict Resolution either automatically or manuallyAllows restrictions on adding new records from the User’s PocketTech to the Alarm software.

• Tracks last synchronization date for fast retrieval and synchronization

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System Requirements

PocketTech consists of two programs. The PocketTech software itself that gets installed and runs on your PDA, and the Synchronization program that gets installed on your PC.