Help & Support
Supplement your software investment
by purchasing a Telephone Technical Support contract
from Z-Micro Technologies. Only clients with a support
contract can receive telephone technical support.
Support Contract Features
Support Hours
Monday through Friday
9am to 5pm Eastern Time
Priority Call Back Service
If you leave a message, your call will be returned
within 3 business hours.
Advance Notice on Training Seminars
We'll notify contract holders of upcoming seminars
before we announce them to the public.
Discounts and Special Offers
Only contract holders will have the opportunity to
take
advantage of some great deals on software, training
seminars and more.
If you wish to order a Technical Support Contract,
contact our
Sales Department at 1-877-864-5010.
TOP
Free Support Options
Those clients without technical
support contracts can still receive technical
support via the following options:
- Online
Discussion Board
An online user forum where questions relating
to our software, as well as general questions
within the alarm industry, are posted and discussed.
Also includes a fully searchable KnowledgeBase
of questions and answers. Registration is required
to post questions, but is free of charge.
- Fax Support
Fax your support questions to 480-767-5595.
Response times vary.
For Fax and E-Mail Support,
please make sure to include the following information:
- Detailed description of
issue
